Creating a flexible, customised, full contact centre solution
Ashfield Engage, Vynamic and MicroMass deliver an integrated full contact centre solution
Ashfield Engage, Vynamic and MicroMass have successfully partnered with a leading pharmaceutical client to deliver an integrated full contact centre solution across medical information, business services, a commercial affordability programme and a patient support solution across three brands.
The new innovative solution focuses on efficiencies, innovation, flexibility and leveraging the client’s internal infrastructure and technology. The tailored solution specifically focused on the client’s future needs, which leads to aggregating existing individual operations thereby reducing costs, harmonising operation ties and ultimately improving service levels and performance metrics.